Privacy Policy

This Privacy Policy explains how Resilience Neuro Health (“we,” “us,” or “our”) handles information collected through our website, resilienceneurohealth.com. It applies to this website only. Information created in the course of clinical care is handled separately under our clinical privacy practices, described below.

Information we collect

Information you give us. If you use our callback form, we collect your name and phone number, and — if you choose to provide them — your email address and a short message. The form deliberately asks you not to include medical details.

Information collected automatically. We use a privacy-friendly, cookieless analytics tool to count page views and understand general traffic patterns. It does not use cookies or advertising trackers and is not used to identify you personally. Our hosting provider may keep standard server logs (such as IP address and browser type) for security and reliability.

How we use your information

• To respond to your inquiry and, if you ask, to schedule or follow up about a consultation.
• To provide the information you request and to contact you at the number or email you give us.
• To keep our website secure and working properly.

We do not sell or rent your personal information, and we do not use it for advertising.

Please don’t send medical details or emergencies through this site

Our website form is not a secure or HIPAA-compliant channel and is not monitored around the clock. Please do not submit protected health information through it.

Confidential. Not for emergencies. In a crisis, call or text 988.

Service providers

We rely on a few third parties to run this website. They process information on our behalf and are not permitted to use it for their own purposes:

• Form delivery. Callback submissions are delivered to us by email through a third-party form service.
• Analytics. A cookieless analytics service measures aggregate site traffic.
• Hosting. The website is served by our hosting provider.

We may also disclose information if required by law or to protect the safety of a person or the public.

How long we keep information

We keep the information you submit through the website only as long as needed to respond to your inquiry and for reasonable business records, and then delete it. If you become a patient, your clinical records are retained according to applicable medical record laws.

Your choices

You can ask us what website information we hold about you, or ask us to correct or delete it, by contacting us at hello@resilienceneurohealth.com or (214) 225-8794.

Protected health information (HIPAA)

Health information created when you receive care from us is protected under the Health Insurance Portability and Accountability Act (HIPAA) and our Notice of Privacy Practices, which we provide when you become a patient. Inquiries you make through this website before establishing care are handled under this Privacy Policy rather than under HIPAA.

Children’s privacy

This website is intended for adults. We do not knowingly collect personal information from children through the site.

Changes to this policy

We may update this Privacy Policy from time to time. The “last updated” date above reflects the current version.

Contact us

Resilience Neuro Health
4514 Cole Ave Ste 200, Dallas, TX 75205
(214) 225-8794 · hello@resilienceneurohealth.com